Don’t Build a Review Program—Build a Review Culture!

July 28, 2022

The days when customer reviews were only “nice to have” is a thing of the past. Reviews are essential to your success, having become the mainstay of customers’ assessments of your company. They have the…

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Why is Yelp Banning My Company Reviews?

April 9, 2018

Yelp’s review filtering is nothing new. It’s been around for some time now. Lately, however, more businesses are finding their reviews marked as “not recommended” by the automated “recommendation software” Yelp uses. Every week we…

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How to Handle Negative Reviews

October 24, 2017

Regardless of the circumstances, negative reviews are never easy to receive. They come in many forms and it can be hard to know exactly how to respond to them (especially when you don’t believe the…

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First-Party Reviews vs Third-Party Reviews: What They Are and Why They Matter

October 10, 2017

Before We Start… Before we get into first and third-party online reviews, let’s take a quick look at exactly what they are. First-Party Reviews: reviews collected and presented on your own website. Third-Party Reviews: reviews…

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